Reference

Terms That Govern Your ace167 Account

These terms set out the rules for opening and using your ace167 account, including how deposits via bKash, Nagad, and Rocket are handled and what we expect from both sides.

Account EligibilityPayment RulesWallet ConductAccount SuspensionGoverning Terms
ace167 Terms That Govern Your ace167 Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account or a transaction, our support team handles queries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, have your transaction reference ready when you write in — it speeds up the review considerably.

Team online

Live Chat

Open the chat widget from any page on ace167. Our team reviews account and terms queries and responds during active support hours.

Email Support

Write to our support address for detailed terms questions or formal account disputes. Include your registered email and wallet reference.

Account Help Centre

Log into your account and visit the Help section for self-service answers on common terms questions, payment rules, and account conduct.

HOW WE OPERATE

How ace167 Handles Your Account and Data

We hold account data only as long as it is needed for the purpose it was collected — transaction records, wallet verification details, and login history are kept in line with our data retention schedule. You can request a copy of your account data or ask us to close your account by contacting support with your registered email. Account security is your shared responsibility: use a strong password, do not share your login, and notify us immediately if you suspect unauthorised access.

Data Retention

We keep transaction and account records for the period required by our operating obligations. You may request details of what we hold at any time.

Account Security

Your login credentials are your responsibility. Enable any available two-step verification and contact support at once if your account is accessed without your knowledge.

Wallet Verification

Before processing a withdrawal to bKash, Nagad, or Rocket, we verify that the wallet number matches your registered account details to protect against misdirected payments.

Account Closure Requests

To close your account or request your data, contact support with your registered email. We process closure requests and confirm completion within a reasonable timeframe.

Common Questions About These Terms

These are the questions we hear most often about account rules, eligibility, and how our terms work in practice. If your question is not here, reach out through live chat or email.

Account eligibility depends on your local law and the regions we currently support. It is your responsibility to confirm that using the platform is permitted where you are before registering.

We will notify you through your registered account before any material change takes effect. Continuing to use the platform after the notice period means you accept the updated terms.

Withdrawals will be held until the wallet details match your registered account name. Contact support with your transaction reference and we will guide you through the verification step.

No. Accounts are strictly for personal use. Sharing credentials or operating an account on behalf of another person is a breach of these terms and may result in account suspension.

Write to our support team from your registered email address. We will confirm what data we hold and provide it within a reasonable timeframe in line with our retention policy.

Contact support immediately through live chat or email. Change your password as soon as you can and include your account details so we can review recent login activity promptly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.